Shipping policy
ALL OF OUR PRODUCTS ARE SHIPPED WITH OUR EXPRESS SHIPPING COMPANY DHL (INTERNATIONAL) AND AUSTRALIA POST (DOMESTIC). NORMALLY YOU SHOULD NOT BE CHARGED ANY EXTRA FEES (INTERNATIONAL). HOWEVER SOME COUNTRIES ARE VERY STRICT WITH CUSTOMS AND MAY HOLD THE PARCEL AT THE CUSTOMS LOCATION. IF YOUR PARCEL IS BEING THE HELD THEY WILL CONTACT YOU OR US.
WE ARE ALWAYS HERE TO ASSIST & MAKE SURE YOU GET YOUR HAIR ASAP SO WE CAN SPEAK WITH DHL IF THIS IS THE CASE.
SOMETIMES IF YOUR COUNTRY DECIDES TO HOLD YOUR PARCEL THEY MAY DECIDE TO CHARGE YOU EXTRA TO COLLECT YOUR PARCEL.YOU MAY BE REQUIRED TO PAY THESE WHEN YOU ACCEPT DELIVERY OF THE ITEM. IF YOU REFUSE TO ACCEPT DELIVERY OF THE ITEMS YOU HAVE PURCHASED, THE COURIER WILL RETURN THE ITEMS TO LACED AND LUSCIOUS.
IF THIS HAPPENS, LACED AND LUSCIOUS MAY BE REQUIRED TO PAY ADDITIONAL CHARGES TO THE COURIER IN RESPECT OF THE COST OF RETURN INCLUDING CUSTOMS AND IMPORT DUTIES THAT WERE PAYABLE BY YOU. WE WILL RECOVER THESE COSTS FROM YOU BY DEDUCTING THE RELEVANT AMOUNT FROM ANY REFUND THE REMAINING MONEY TO YOU AS SOON AS WE HAVE RECEIVED THE PARCEL.